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FAQ

Sag es weiter, Danke!

Frequently Asked Questions:

Why can the products offered permanently so favorable?

By pooling print jobs to large print forms, the consistent use of the latest technology and an integrated PDF workflow on the CTP, printing machines to the shipping, we can produce more efficiently and faster. The resulting savings, we obtained directly to you.

What is an upload?

One upload is the opposite of a download. When you upload data you transfer it from your computer to our server. Special software is not necessary.

Can Cyberhafen.com® also create my layout?

You may also let us create your layout. For detailed offers simply send us an e-mail or call us. Alternatively, you can create your design e.g. Cards also on this page and order them immediately.

Can I pick up my own print products?

Personal collection is no longer possible.

Data per CD/DVD/USB-Stick?

You have the chance to deliver the data per CD/DVD/USB-Stick. The address you'll find in the category about us. Sended CD/DVD/USB-Sticks can not be resend or archived.

Are there special prices for resellers?

Yes, of course. From a volume of 500.00 euros per month, declared industrial Reseller/Power customers get a credit voucher from 01.01. until 12.31. which is valid until the issuance year's end. Further information can be obtained here. If you need support or suggestions for interesting ideas / projects / visions we're happy to help - don't hesitate to contact us.

Are smaller papers and other conditions such as ZANDERS Gohrsmühle possible?

Yes, sure - individual requirements, papers, and sizes can be enquired about here.

What about printing w/ special colors (HKS, Pantone)?

Of course printing with special colors like HKS and Pantone is possible. Please use the request form for your desired product.

Up to which edition you can print?

Larger requirements are in all printed materials possible.
For special terms ask here.

Can I also order other formats?

Of course! If you want other formats, use our request form.

Are there any other payment options other than cash on delivery?

Additionally, you can choose direct debit authorization. Further information can be obtained here.

How does the advance payment work?

Upon completing your order you'll get the bank connection and your reference number. As soon as the payment is posted to our bank account, the product is produced and you'll get your print items without paying cash on delivery. The advantages are cheaper shipping prices as well as no delivery fee.

Do you print with offset or digital printing?

All standard offset-printings will be produced on large offset printing presses.

Which file formats can I send?

A small overview about the print data can be found
in the print data area.

RGB - CMYK?

RGB = Red-Green-Blue  CMYK = cyan-magenta-yellow-black. For printing, we only need CMYK images. Therefore, create your graphics just in CMYK. RGB colors cannot be printed!

What are bleeds?

When we cut your order, there must be tolerances for heat and humidity. By creating bleeds you can avoid an unwanted visible edge (The background should be about 1 mm over the original size. Example A6-final format 105 mm x 148 mm, draft format  107 mm x 150 mm).

Where it is folded?

The folding at A4 warp fold flyers will be out at 97 - 100 - 100 mm (title right), and according to inside at 100 - 100 - 97 mm. These dimensions include the bleeds! At the zigzag folding all sides are equal (99 - 99 - 99 mm).

Why are hair lines not printable?

A laser printer prints hair lines due to the grain size of the toner. By an exposure with a much higher resolution (2400 dpi, for example) they are nearly impossible to see. Therefore, the lines must have a line width of at least 0.25 pt. Reclamations based on low line width (due to technical reasons) are not possible.

How should colour gradient best be?

Please do not select a raster shade under 10%. A proper print at low levels cannot be guaranteed for technical reasons.

Paint application not more than 300% ?

With a paint application of more than 300% (sum of the color channels C, M, Y and K), there is so much paint on the paper so that the color can no longer absorb. Negative possible effects are the drooping / sagging of the print sheets (wet areas are visible on the back side of the motifs), or extended drying periods. Therefore, a rich black is not C100 M100 Y100 K100, but better define C50 M30 Y30 K100!

Your printing company cyberhafen.com® prints posters, brochures, flyers, business cards, postcards, placards, and many other printed items for you also per express or overnight.

At your request, your printing company cyberhafen.com® also prints with special colors like HKS and Pantone. Exclusive offers for wedding invitations, school yearbooks, calendars, and pizza flyers are gladly made upon your inquiry.

The automatically calculated conversions base on the official courses of the European Central Bank (ECB). An overview of all available currencies can be found in the currency table. Please note that all prices based on the main currency (Euro) will be rounded down according to current exchange rates.


*1) We remind you that the mentioned total gross price contains the Value Added Tax (VAT) as well as all other price components by the delivery of printable data.